Duration. This highly interactive one-day training programme is designed for those people who require a sound understanding of the techniques and principles of Quality Auditing. It also covers the role of the Internal Auditor in the development and improvement of an effective Quality Management System.
Introduction. The role of the Internal Quality Auditor is changing. It is no longer enough that Internal Auditors check legislative compliance and procedural conformance; they now need to be aware that they play a key role in the development and improvement of working practices across the organisation. This course focuses delegates on the most important attributes of a modern and effective Quality Management System and helps them to understand the role of the Auditor in its development and continual improvement. It introduces Delegates to the ISO 9000 Series Standard and the eight Quality Management principles that underpin them.
Who Should Attend? This course is essential for those who will undertake internal quality audits, or who will be required to plan, manage and implement internal audit programmes. Other people who find this course useful are Team Leaders and Supervisors in quality-driven organisations who are looking to broaden their awareness of quality issues in order to understand how they can improve their overall contribution to the success of the business. The course does not require any past auditing or quality management experience.
Course Objectives. To enable those attending to plan, perform and report the results of internal quality audits with the aim of developing and improving the Quality Management System of an organisation. To help delegates understand the key attributes of an efficient and effective Quality Management System and the role of the Internal Auditor in its continual improvement and development.
Course Content. The course addresses the following areas:
What Are The Benefits? This course satisfies the training requirements for Internal Quality Auditors. Successful delegates will be equipped with the technical skills and knowledge required to plan, conduct and report internal quality audits. Delegates also find the interactive nature of the course, its challenging content and extensive use of team-based exercises stimulating and surprisingly enjoyable.
In-House Courses. Offering better value for money, they can be designed to closely match your specific requirements.
Style of Delivery and Course Leaders. Our Course Leaders have significant Quality Management Systems design and improvement experience, including ISO 9000, TQM and EFQM implementation. They are qualified and experienced Auditors with extensive practical management experience across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. We have extensive experience working across cultural boundaries as a result of working throughout Europe, Asia and Australia.
Certification. Delegates successfully completing the course will be awarded a certificate of partical completion of a Diploma of Quality Auditing.
Booking and Course Fees. The fee includes a full lunch and refreshments during the course. Fees are subject to course location and numbers. An obligation-free quote can be provided to suit your specific requirements.
Duration. This course is conducted over three days. This intensive, challenging and highly interactive training program is for those people who require an in-depth understanding of the ISO 9000 Series Standards, including ISO 9001:2008 and the range of auditing techniques and protocols associated with the Lead Auditor role.
Introduction. Every Quality Professional knows that the ISO 9000 Series Standards has introduced some significant additional requirements, but how many can honestly say they fully understand all the implications of these changes? How do the changes affect the design and management of the Quality Management System and how has the process of auditing against the revised standard changed? This course is designed to answer all of these questions and more.
Who Should Attend? This course satisfies the training requirements for those who fulfil the role of a Lead Auditor. It is also essential for any serious Quality Practitioner, particularly those with a responsibility to design, implement and manage a Quality Management System that meets the requirements of ISO 9001:2008. Other people who have found this course useful in the past have been Internal Quality Auditors who have been looking to enhance their Quality auditing knowledge and skills and those looking to achieve formal recognition for the skills and knowledge that they possess.
Course Objectives. To enable those attending to lead an audit team whose objective it is to audit the Quality Management System of an organisation against the requirements of ISO 9001:2008. The course will also equip Delegates with a sound knowledge of the requirements of ISO 9001:2008 and the Quality Management principles that underpin it.
Course Content. The course addresses the following topics:
What Are The Benefits? The course is designed not only to help people perform capable and value-adding Quality audits, but also to develop the Delegate's wider understanding of Quality Management Systems design and implementation. In particular, it will help Delegates to get to grips with those issues of ever-increasing importance such as customer satisfaction, continual improvement and the management of processes. It will help Delegates understand how these critical issues can be embedded into the Quality Management System of an organisation. Successful completion of the course and the achievement of the 70% pass mark will satisfy the formal training requirements of a Lead Auditor.
Style of Delivery and Course Leaders. Our Course Leaders are Quality Management Professionals as well as being qualified, registered and experienced Auditors. They have extensive knowledge across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. They have all cut their teeth as successful Change Agents within high profile organisations and fully understand the range of technical, legislative and personnel challenges that face those with a responsibility for delivering real quality improvements.
Certification. Delegates successfully completing the course, including examination, will be awarded a partical completion in a Diploma of Quality Auditing.
