DAS Certification (AS/NZ)

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Certification – IT Service Management

Introduction

Information Technology Service Management promotes the adoption of an integrated approach to effectively deliver managed services to meet business and customer requirements.  A planned, monitored and measured implementation of the information technology management system provides the ongoing control, greater efficiency and identification of opportunities for continual improvement.

IT Service ManagementWith the increasing dependencies in support services and the diverse range of technologies available, service providers can struggle to maintain high levels of customer service.  Working reactively, they spend too little time planning, training, reviewing, investigating and working with customers. The result is a failure to adopt structured, proactive and customer-focussed business processes.  ISO 20000 provides a framework for organisations to deliver improved quality, lower costs, greater flexibility and a faster response time to customers.

The ISO 20000 Series applies to both large and small service providers. The processes for best practice service management are independent of the service provider's product, service or business discipline. These service management processes deliver the highest level of service to meet a customer's business needs within agreed resource levels and professional standards within a cost-effective structure and the related business risks.

ISO 20000 Information Technology Service Management does not define a business process; rather it defines business outcomes. The processes by which these outcomes are achieved are defined by the organisation, based on the organisation’s business needs. ISO 20000 Information Technology Service Management is not a “one size fits all” template.  Each and every system should be organisational-specific based on the operational requirements of the business. DAS Certification (AS/NZ) prides itself on working with our clients to ensure your Information Technology Service Management System fits your business rather than a consultant’s template design. By understanding your business goals, culture and service strategies, DAS Certification (AS/NZ) is able to interpret your business processes in the light of the ISO 20000 outcomes rather that simply following an audit checklist. This approach is achieved by focussing on the service outcomes rather that the processes involved.   

Benefits

certification benefitsImplementation of ISO 20000 brings with it many benefits and advantages, which may include:

  • Alignment of information technology services and business strategy;
  • Creation of a formal framework for business operations;
  • Competitive advantage through the promotion of consistent and cost-effective services;
  • The generation of a progressive ethos and culture through ownership and responsibility at all levels;
  • Enhanced reputation and perception;
  • Improved internal communication via defined responsibility and goals;
  • Creation of a stable framework for training and service management; and
  • State and Commonwealth Recognised Third Party Certification.

Service Tailored to Your Business

DAS Certification (AS/NZ) has highly skilled personnel with considerable experience in the certification of Information Technology Service Management Systems and the provision of advice specifically designed to meet our customer’s IT system requirements. DAS Certification (AS/NZ) is an endorsed Australian owned and operated company under the AUSBUY Australian-owned business scheme. Our company structure allows DAS Certification (AS/NZ) to provide a personalised service that adds value to your business. Our business is built around developing long-term business partnerships whereby DAS Certification (AS/NZ) works with your organisation to achieve your business objectives.  We achieve this goal by:

  • By providing a personalised, professional service;
  • Programming audit dates to suit your business schedule;
  • Matching auditors with the appropriate skills and experience to your business;
  • Taking the time to understand not only your business system, but your business goals;
  • Applying an open-book approach to auditing;
  • Taking a long-term approach to the development of your system; and
  • Identifying the areas within the system that add most value to your organisation.

The "Four steps to Certification" Fact Sheet – Click here.

Your Route to Certification

Enquiry and Free Estimate
Following your enquiry DAS Certification will provide you with an obligation free quote.
On acceptance of our quote, DAS Certification will ask that you complete our application form and Memorandum of Understanding.

There are no fees until your certification has been completed.

Once the application has been processed DAS Certification will contact you to start the certification process, agree dates for the Stage 1 Audit and assign an Auditor who will liaise directly with you to finalise the audit arrangements.

Stage 1 Audit

The Stage 1 Audit (part of which is generally conducted on site) provides a focus for planning the Main Audit.  We review documentation specific to your business and work with your staff to quickly resolve any problems.

Main Audit Visit

The Main Audit measures the effectiveness of the IT Service Management System in managing your quality requirements, products, processes and services.

The audit is carried out alongside your own people, with results and findings openly discussed and reviewed. At the end of the audit, a report is prepared for acknowledgement and acceptance by your Company Representative. Any corrective actions arising from the audit are discussed and any forward plan of work agreed, including a follow-up visit if needed.

Certification Approval and Surveillance Programme

When your IT Service Management System complies with ISO 9001, a certificate of approval is issued which is valid for three years, subject to satisfactory on-going maintenance of your Quality Management System. Verification is through an audit programme that is carried out by yearly surveillance visits organised to fit in with your business requirements.

Three-yearly Reassessment Visit

  • Every three years, your IT Service Management System needs to be reassessed.
  • Following satisfactory reassessment, your certificate is reissued for a further three years.

For more details on the certification process Click here

route to certification